PROCESS EXCHANGE OR RETURN

How to return an item? 1. Post Office Contact us by email, info.okaela@gmail.com indicating that you are going to return the item and whether you would prefer a new item to be sent to you or a refund. Please indicate the reason for the return so we can try to improve our customer service. Send the product to: OKAELA Calle Antonio Diaz Miguel n.º 10 San Agustín del Guadalix 28750 Madrid (Spain) Indicate clearly the person and address to whom it was sent and the reference and description of the product. 2. By courier Contact us by email, info.okaela@gmail.com indicating that you are going to return the item and whether you would prefer a new item to be sent to you or a refund. Please indicate the reason for the return so we can try to improve our customer service. Indicate the name and address where the courier will pick up the package and the time slot at which you will be able to do so. This service will have a cost of 3€. This will be deducted from the refund.